Customer Support

Our customer service charter reflects our commitment to the quality of service provided to our customer. Our charter will be regularly reviewed to meet the changing needs of our customers. We will take the time to:

  • Respond to your queries in a professional and friendly manner
  • Listen to and respect your issues and concerns
  • Accurately reply to customers and colleagues in a fair, honest and timely manner
  • Set clear expectations of the next steps and to deliver on those commitments
  • Consistently apply these standards across all contact points within the organization
  • Significant improvement in service levels through focus on faster clearance, on time delivery, and unmatched pick up service
  • On time data uploads to ensure real time tracking
  • Dedicate resources to ensure customer experience is at the heart of the business


Clifton Park Building,
Ground Floor East Wing,
Mombasa Road, Nairobi, Kenya,
P.O. Box 47802-00100.

Call Now: + 254 (0)20 3907000
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