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Pan Africa Express (PAX) Transport Ltd. is a member company of the I Group providing a diversified and wide range of services domestically, regionally and internally in the East African region.

PAX Transport is the Licensee for FedEx Express in the East African region which covers the countries like Kenya, Uganda, Tanzania, Rwanda, Burundi.

Our Service Commitment Icon Services

Our customer service charter reflects our commitment to the quality of service provided to our customer. Our charter will be regularly reviewed to meet the changing needs of our customers. We will take the time to:

  • Respond to your queries in a professional and friendly manner
  • Listen to and respect your issues and concerns
  • Accurately reply to customers and colleagues in a fair, honest and timely manner
  • Set clear expectations of the next steps and to deliver on those commitments
  • Consistently apply these standards across all contact points within the organization
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